Privacy Policy

1. Introduction

At ZORA, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information.

By using our website, you agree to the practices described in this policy.

2. Information We Collect

2.1 Personal Information

We collect information you provide directly to us:

• First and last name
• Email address
• Shipping and billing address
• Phone number
• Payment information (securely processed by Stripe)

2.2 Automatic Information

We automatically collect certain information when you visit our site:

• IP address
• Browser and device type
• Pages visited and time spent
• Referral source
• Cookies and similar technologies

2.3 Third-Party Information

We may receive information about you from third-party services, such as social networks, if you choose to connect your account with us.

3. How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Provide customer service and support
• Personalize your shopping experience
• Send marketing communications (with your consent)
• Improve our products and services
• Prevent fraud and ensure security
• Comply with legal obligations

4. Sharing Your Information

We do not sell your personal information. We may share your information with:

4.1 Service Providers

• Payment processors: Stripe for processing transactions
• Shipping services: To deliver your orders
• Email services: Resend for communications
• Hosting: Netlify for hosting our website
• Database: MongoDB Atlas for storing account and order information
• Fulfillment: Our international distribution centers, to process and ship your order

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal processes.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on our site.

5.1 Types of Cookies

• Essential cookies: Necessary for the site to function
• Performance cookies: Help us understand how you use the site
• Functionality cookies: Remember your preferences
• Marketing cookies: Personalize ads (with your consent)

5.2 Cookie Control

You can control and delete cookies through your browser settings. However, this may affect site functionality.

6. Data Security

We implement technical and organizational security measures to protect your information:

• SSL/TLS encryption for all data transmissions
• Secure password storage with bcrypt hashing
• Restricted access to personal information
• Regular security vulnerability monitoring
• Compliance with industry security standards

7. Your Rights

You have the following rights regarding your personal information:

7.1 Access and Portability

You may request a copy of your personal information in a structured, commonly used format.

7.2 Rectification

You may update or correct your personal information at any time from your account.

7.3 Deletion

You may request deletion of your account and personal data, subject to legal obligations.

7.4 Objection and Restriction

You may object to the processing of your data or request that we restrict its use.

7.5 Withdraw Consent

You may withdraw your consent for marketing communications at any time by clicking unsubscribe in our emails.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law.

• Account information: While your account is active
• Order information: 7 years for tax compliance
• Marketing communications: Until you withdraw consent

9. Children’s Privacy

Our site is not directed at children under 18. We do not knowingly collect personal information from children. If we discover we have collected information from a child, we will delete it immediately.

10. International Transfers

Your information may be transferred and processed in countries outside your country of residence. We ensure such transfers comply with applicable data protection laws.

11. Changes to this Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on our site and updating the last updated date.

12. Contact

If you have questions about this Privacy Policy or wish to exercise your rights, you can contact us:

• Email: Zorashopinfo@gmail.com

13. Data Protection Authority

If you are not satisfied with our response to your concerns, you have the right to file a complaint with your local data protection authority.