Returns Policy
We want you to be happy with your purchase
30 Days
To report an issue
Refund or Replacement
If the product arrives wrong
Hassle-Free
Often without returning the product
Transparent
We explain every case
1. How Our Returns Work
Unlike a store with a local warehouse, our products ship from international distribution centers. This means physically returning a product isn’t always the best option — in many cases the cost of return shipping exceeds the value of the product.
That’s why, instead of asking you to return every item, we evaluate each case and generally resolve it with a full refund or a replacement of the correct product, without you needing to return anything.
2. Defective, Damaged, or Incorrect Product
If your product arrives defective, damaged during shipping, or isn’t what you ordered:
- Contact us within 30 days of delivery
- Send us clear photos of the product and, if applicable, the packaging
- We review your case and offer a full refund or replacement, whichever you prefer
- In the vast majority of cases, you don’t need to return the product
💯 Correct Product Guarantee
If the issue is ours or the carrier’s, you don’t pay to fix it.
3. Change of Mind (Not Defective)
If the product arrived in good condition as described, but you no longer want it, contact us within 30 days of delivery. Due to the cost of international return shipping, this type of return is evaluated case by case — in some cases we can offer store credit; in others, return shipping cost is your responsibility if you decide to physically return the item.
4. Non-Eligible Products
We cannot accept returns or refunds for:
- Custom or made-to-order products
- Personal hygiene products (for health reasons)
- Products damaged by misuse after being received in good condition
- Claims made after 30 days of delivery
5. How to Report an Issue
Contact Us
Write to us from your order history or directly by email, including your order number.
Tell Us What Happened
Describe the issue and attach photos if the product arrived damaged, defective, or incorrect.
We Give You a Resolution
We typically respond within 1-2 business days with the solution: refund, replacement, or next steps if applicable.
6. Refunds
6.1 Refund Method
Refunds are processed to the original payment method used for the purchase.
6.2 Processing Time
- Case review: 1-2 business days
- Refund processing: 3-5 business days
- Reflected on your bank/card: An additional 5-10 business days, depending on your bank
7. Cancellations
7.1 Before Shipping
You can cancel your order at no cost if it hasn’t yet been processed by the distribution center. Contact us as soon as possible.
7.2 After Shipping
Once the order has shipped, we can’t cancel it, but you can contact us upon receiving it if there’s an issue, and we’ll resolve it per section 2 of this policy.
8. Frequently Asked Questions
Why don’t you ask me to return the product?
Because the cost of international return shipping is usually higher than the value of the product — so we prefer to resolve it directly with a refund or replacement, without that extra step for you.
What if my product arrives late?
Check our Shipping Policy for estimated times. If it significantly exceeds that range, contact us.
Can I return a gift?
Yes, contact us with the order number (even if you weren’t the one who bought it) and we’ll evaluate your case.
9. Contact
- Email: Zorashopinfo@gmail.com
- Contact form: on our contact page
💚 Our Promise
If something arrives wrong, it’s our responsibility to fix it — without you having to go through a complicated process. Shop with confidence.