Shipping Policy

1. How Our Shipping Works

At ZORA we work with a network of international suppliers and distribution centers to offer you a wide selection of products at great prices. This means your order ships directly from the distribution center closest to the product, rather than a single local warehouse.

As a result, delivery times are longer than a store with local inventory, but this allows us to offer you lower prices and a much wider catalog.

2. Estimated Delivery Times

The exact shipping cost and time is calculated automatically at checkout based on your product and delivery address. As a general reference:

• Standard international shipping: 7-20 business days
• Processing time before shipping: 1-3 business days
• Times may vary depending on the product, destination, and season (for example, around holidays like Christmas or Chinese New Year)

3. Shipping Cost

Shipping cost is calculated automatically based on the product’s weight, quantity, and your delivery address — you’ll see it reflected before completing your purchase, with no surprises at the end.

4. Coverage Areas

We ship internationally to most countries. Some products or specific destinations may have shipping restrictions, which will be clearly indicated before you complete your purchase if it applies to your order.

5. Order Tracking

Once your order is processed by our distribution center, you’ll receive:

• Confirmation email when the order enters preparation
• Tracking number when the package leaves for your destination
• Delivery status updates as they become available

Note: since this is international shipping, detailed tracking usually activates fully a few days after the package leaves origin — it’s normal to see no visible movement in the first 1-3 days.

6. Customs, Duties and Import Taxes

Orders shipped from an international distribution center may be subject to customs duties or import taxes in the destination country. These charges are set by your country's customs authority, are not included in the price you paid us, and are the recipient's responsibility.

• Most orders shipped within the United States are not subject to import duties
• When an order ships from one of our local warehouses, no import charges apply
• We have no way to know or control these charges in advance, and we cannot refund them

7. Multiple Packages

If your order contains several products, they may arrive in separate packages and on different dates, since they may ship from different distribution centers. This is normal, and each package will have its own tracking number.

8. Delivery Issues

7.1 Delay Beyond Estimated Time

If your order hasn’t arrived after the estimated time range, contact us with your order number and we’ll investigate with the corresponding distribution center.

7.2 Damaged Package

If your package arrives damaged: take photos of the packaging and contents before discarding it, and contact us within 48 hours — we’ll send you a replacement or process a refund.

7.3 Reasons for Delay

• Customs hold (uncommon, but can happen with international shipments)
• Holidays in the origin or destination country
• Weather or logistics conditions beyond our control
• Incomplete or incorrect delivery address

9. Contact

If you have questions about your shipment, you can contact us:

• Email: Zorashopinfo@gmail.com
• Contact form: on our contact page